Your Questions About Escape Rooms Answered


Can kids come?

Our escape rooms were designed for adults. However, children are welcome to attend in certain circumstances:

Age 12-13 for get togethers (e.g., birthday parties) accompanied by at least one adult (18+)

Age 8+ in a family setting ONLY accompanied by a legal guardian (18+)

Age 14+ can play all games independently

Infants in strollers can be brought into KW Escape, but toddlers and young children are not permitted—we aren’t child-proof, safe, or suitable for fast-moving little people. No exceptions.

Can I add extra people to my booking?

Yes! Once you make a booking, you are able to add as many people as you'd like to your experience. Keep in mind, most of our games are suitable for a maximum of 8 players, but you are welcome to have more than that play the game with you! The extra players can be paid for on the date of the event.

Are we really locked inside?

We close your group in, but we don’t really “lock” you in. You do have the option to leave the room at any time.

I am claustrophobic, can I play?

Our rooms are very spacious with open ceilings. We leave the entry door unlocked and hope that makes you feel more comfortable.

Is it scary?

All of our games are designed to be fun and challenging without being scary or mature themed, with the exception of Taken.

Are these games designed for kids?

No! We are kid-friendly, but the puzzles will provide a challenge suitable for adults. Kids will enjoy hunting for clues and opening locks, while adults are generally required to solve most puzzles. We do not recommend large groups of young children as they often get distracted and the accompanying adults end up completing the game rather than the children. However, if you have children ages 8 and up, they are permitted to play with your family. The most kid-friendly games are Exits and Twister!

What is your cancellation policy?

This is a live event game, and once the booking is confirmed, we cannot accept any cancellations or give any refunds. However, you can reschedule the game for another time by giving us at least 24 hours notice. For rescheduling, please contact us by email at or by phone at (519) 746-4111.

Are photos allowed in the rooms?

Taking photos and/or videos is not permitted in our rooms. We would be happy to take a group photo for you outside the play area.

Is the space wheelchair accessible?

Our building is wheelchair accessible however some of our games cannot be accessed with a wheelchair. Please call for details.

Will we be grouped with other people?

No. All of our games are private games, which means that when you book your group, you will be alone with them in the room for the entire experience.

Can just two people play in one of your rooms?

With the number of puzzles and clues to solve in our rooms, we recommend a minimum of four players. You are welcome to play with just two players, however, you may not complete all the tasks and may not escape.

What time should I arrive?

Do not arrive any earlier than 5 minutes before your game. We have multiple games running throughout the day and do not have room for groups to wait if they arrive earlier.

How long will it take?

The game itself is 60 minutes and there is a 6-minute briefing, introduction, and question period prior to starting and photos after. You can plan to be at KW Escape for approximately 80 minutes in total.

What happens if I am late?

This is a live-action event. To avoid a long waiting time for the following group, we may have to reduce the game time if your group arrives more than 10 minutes after your booked start time.

What happens if we don’t escape in time?

We have challenging games but we provide unlimited hints so most groups complete the games or get very close! If time allows, your game master may allow you to continue playing to escape and if not they will show you how you could have escaped.

Do you have a party room?

Yes, we do! We have a FREE party room with games that you can use. You are welcome to reserve the room before or after your game. You are welcome to bring food, drinks or snacks or order food to be delivered to your party. Our party room can comfortably fit 30. Please feel free to stop in and have a look to see if it will work for you.

Is it possible to personalize a room?

YES, it is possible to hide presents in the room, which can be found during the game by someone celebrating a birthday, special occasion, wedding, anniversary, etc. Please call us to discuss the details of your special occasion and personalization needs at (519) 746-4111.  We are happy to help with engagement proposals, surprise visits, birthday surprises, bachelor and bachelorette surprises and more!! Please call us we are happy to help.

How much does it cost?

2 people    $36.00 each 

3-20 people   $30.00 each 

How do I pay?

Full payment is processed when you book your room. For online payment, we accept Visa, MasterCard or PayPal. We can accept payment on our premises as well for extra players if required.

What is a KW Competition?

For a KW Competition, you break your group into two different teams. One team starts in one half of the game and the second team starts in the other half. Both teams race against each other and the clock for 30 minutes. Everyone then goes to the party room while we reset.

Once the game is reset, both teams return to race again in the opposite halves of the game for another 30 minutes. It can be a fun way to play games for those who are competitive in nature.

What is a KW Contest?

For a KW Contest, you break your group of up to 32 people into three or four different teams. One team starts in one half of the game, the second team starts in the second half of the game and the third/fourth team participates in a WhoDunnit/Minute To Win It activity.

Every 30 minutes the groups rotate through and when they are done, each team will have had 1 hour in the escape game, 30 minutes at the WhoDunnit activity, and/or 30 minutes in the Minute to Win It activity. It can be a fun way to play the games for those who are competitive and allows larger groups to all participate in the same game. Please call us to book your KW Contest at (519) 746-4111.

What is a KW Collaboration?

A KW Collaboration has teams of 2-12 people split up into different halves of the game to begin. Working all together as a team will bring the two groups back together to complete the game. 

Someone in my group is hard of hearing...

Our games have a written flip-book hint system. Some games have audio puzzles. If you or someone in your group are hard of hearing, please indicate this in the notes for your booking so we can assist with any audio puzzles.